At The Baklava Box, we respect your privacy and dedicate ourselves to safeguarding your personal data. Whether you visit our website at www.thebaklavabox.co.uk, engage with us on social media, or join one of our email campaigns, this privacy statement details how we gather, use, and share your information. We also go over the steps we follow to guarantee your data is safe and how you can get in touch with us should you have any queries or concerns regarding our privacy policies.
Who We Are
Operating as The Baklava Box, we are a proud UK-based business focused on authentic and delicious baklava and other sweet delicacies. The Baklava Box Limited, registered company number – 13637261 –, is renowned for providing the best quality goods with an eye toward excellence and legacy. Our goal is to deliver to your home the rich tastes of the Mediterranean so that each bite you eat will be a joyful encounter.
Information We May Collect From You
When you visit our website or contact us, we may be able to gather particular data about you, including:
Personal Information: Your name, email address, phone number, and postal address constitute personal information. You might be supplying this information when you order, sign up for our newsletter, or call us for customer care.
Order Information: Details on the things you buy, your payment information, and your delivery address are acquired upon your purchase on our website. This helps us to handle your purchase and delivery of your items to you.
Technical Information: Our Site may automatically compile information about your device, IP address, browser type, and browsing behaviour. This data improves user experience and clarifies visitor use of our website.
Communication Information: Should you get in touch with us via email, phone, or social media, we could note that correspondence will enable us to be more successful and improve our customer service.
How We Use the Information
We use the information we collect from you in the following ways:
Processing Orders: Your orders are handled using your personal and order information, which also helps to schedule delivery and furnish order confirmation and updates.
Improving Our Services: Examining the technical information gathered from your visits to our site helps us to better grasp user preferences and behaviour. This allows us to increase the functionality of our website and, therefore, better your whole experience.
Customer Support: When you call us for assistance, we use your details to answer your questions and fix any problems you might have.
Marketing Communications: We may send newsletters, promotions, and updates about our products using your email address upon your permission. You are free to choose not to get these emails at any one moment.
Legal Obligations: Sometimes, we may have to use your data to defend our rights and interests or to follow legal requirements.
Sharing Your Information
We value your privacy and won’t share your personal information with third parties except under the following conditions:
Service Providers: We might forward your data to reputable service partners who help us run our company. These suppliers cover delivery businesses, payment processors, and IT support tools. They must safeguard your data and only be using your information to execute services on our behalf.
Legal Compliance: Should legal compliance be mandated by law, or if we feel it is essential to defend our rights, we could forward your data to follow government requests or court orders.
Business Transfers: Should a merger, acquisition, or sale of our firm take place, your information might be passed to the new owners as part of the corporate transaction. Any such modification in ownership or management of your personal information will be reported to you.
Cookies and Track Technologies: To improve your surfing experience, our site uses cookies and related tracking technologies. Cookies are tiny text files kept on your device upon site visit. They assess site activity, assist us in recalling your preferences, and aid us in enhancing our offerings. We utilise several kinds of cookies:
Essential Cookies: Our Site cannot operate without these cookies. They help you to use the site’s features, including access to secure sections, and negotiate its layout.
Performance Cookies: These cookies gather data on which pages visitors find most popular, as well as other aspects of Site use. This information enables us to make our site more usability and performance-friendly.
Marketing Cookies: We might use your browsing activity to send tailored ads and promotions using marketing cookies. They also enable us to evaluate our marketing initiatives’ success.
Your browser settings allow you control over your cookie selections. Disabling some cookies, however, could compromise your access to some of our site’s services.
Data Security
We treat your personal data’s security with great respect and use suitable actions to guard it from illegal access, publication, or modification. These precautions consist in:
Encryption: We protect your personal and payment data throughout transmission using safe encryption technologies.
Access Controls: We limit access to your data to authorised staff members required for their employment responsibilities.
Data Storage: Your data is kept on safe servers covered with firewalls and other security devices.
Although we work to safeguard your information, kindly be advised that no electronic storage system or method of transmission over the Internet is totally secure. We cannot thus provide you with perfect protection for your data.
Data Retention
We will keep your personal data for as long as required to meet any legal, accounting, or reporting needs, therefore serving the objectives for which it was gathered. We will safely delete or anonymise your information when it is no longer required.
Your Rights and Choices
You have certain rights regarding the personal information we hold about you. These rights include:
Access: You have the right to request access to the personal information we hold about you.
Correction: If your information is inaccurate or incomplete, you have the right to request that we correct or update it.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Objection: You have the right to object to our processing of your personal information, particularly for direct marketing purposes.
Restriction: You can ask us to restrict the processing of your information in certain circumstances.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at [Your Contact Email]. We will respond to your request within the timeframe required by law.
International Data Transfers
Information you provide could be sent to, kept, or handled outside of the European Economic Area (EEA). Data protection rules in these nations can differ from those in your own. We will, however, take all required action to guarantee that your data is safeguarded in line with this Privacy Policy and any data protection regulations.
Changes to Our Privacy Policy
Occasionally, we might update our Privacy Policy to keep up with changes in our legal obligations or methods of operation. We will let you know when we implement major changes by posting the revised policy on our site and changing the “Last Updated” date at the top of this page. Reviewing this Privacy Policy on a regular basis will help you to remain informed about our methods of data protection.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Baklava Box
- info@thebaklavabox.co.uk
- 07542 377133
We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.